Every MetaLogic product is delivered digitally — nothing is shipped, and nothing waits in a queue. This page explains exactly how your purchase reaches you, what counts as delivery, and what to do in the rare case something does not arrive.
In most cases your download starts the moment your payment is confirmed. Completing that download counts as delivery of your purchase.
If the download is not offered right away, we email you the instructions instead. Receiving that email counts as delivery.
If neither reaches you, tell us within 5 days of your order and we will make it right, no questions asked.
Upon receipt of your order you will either be prompted to begin your download immediately, or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download constitutes delivery to you of the item(s) you purchased.
If you receive an e-mail from us with instructions to complete your download, the receipt by you of that e-mail constitutes delivery by us to you of the item(s) you purchased.
In case you are unable to download the item(s) you purchased, or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.
Open a support ticket from My Account → Support within 5 days of your order and we will resend your files or issue a fresh download link. Include your order number and the e-mail address you used at checkout.
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