METALOGIC SOFTWARE
Refund Policy

Risk-free purchase

Changed your mind? You have 14 days.

We would rather you use software you actually love than keep money you regret spending. If a MetaLogic product turns out not to be right for you, take your money back or swap it for another tool — no hoops, no interrogation.

14 days to decide

Your window runs for 14 days from the purchase date. Install it, run it on your own real files, and make up your mind without rushing.

A full refund

Not 100% satisfied? Say the word and we return your order for a full refund of what you paid.

Or an exchange

Prefer a different tool? Exchange your order for another MetaLogic product instead of taking the money back.

The policy in full

1. Refunds and exchanges

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it with our other products. You can return or exchange your purchase for up to 14 days from the purchase date.

2. How to request a refund or an exchange

  1. Sign in to your account and open a ticket from My Account → Support.
  2. Give us your order number and tell us whether you would like a refund or an exchange — and, if it is an exchange, which product you would like instead.
  3. We confirm by e-mail as soon as your request has been processed.

If you cannot sign in to your account, write to us at [email protected] from the e-mail address you used at checkout.

Still deciding?

Not sure the tool is right for you?

Ask us before your 14 days run out. Tell us what you are trying to do and we will tell you honestly whether the product can do it — and if it cannot, we will start your refund straight away.